OIT by the Numbers

Research

• 767 faculty and students, 218 research projects and 70 courses were supported via the High-Performance Computing cluster. About 7.5 million jobs used more than 50 million processor hours of computation.
• 1,183 new Institutional Animal Care and Use Committee protocol submissions were processed.
• 41,000 reservations for 376 pieces of equipment and services in eight facilities were managed via the Lab Management System, resulting in $5.1 million in revenue.
• 3,700 grant proposals and awards and 8,223 Conflict of Interest and Notice of Intent submissions were processed.

Student Success

• 72,641 admission applications were processed, resulting in the addition of 15,458 new students.
• More than 1 million credit hours and academic progress were managed for 42,407 students in 15,770 classes. 
• 6,881 degrees and certificates were awarded.
• 643,048 pages were printed via the WolfPrint account printing service.
• 44,703 new copies of the On Campus mobile apps were downloaded.
• 5,790 WordPress websites were hosted.
• $673 million in student billing was processed. 
• $411 million in financial aid was disbursed to 26,198 students.

Collaboration

• 65% of the 802 IT-related positions on campus were external to OIT.
• 3.14 petabytes of Google Drive storage were used, with 82 million files being utilized from January to June 2024; 54 million were privately shared among individual account holders either within or outside the university’s domain.
• An average of 693,093 Google Chat messages were sent monthly from January to June 2024.
• An average of 1.04 million emails were received daily (56,125 were spam). About 146,091 were sent daily of the average received.
• $20.3 million in campus software licensing and maintenance was managed by OIT’s Vendor Risk and Licensing Management team; Of that amount, about $1.7 million was managed via partnerships with colleges and departments.
• 322 spaces were supported by ClassTech, including 171 general-purpose 110 classrooms. ClassTech also provided support for 130 spaces under a service-level agreement.
• 34,252 computing systems were included in the jointly managed WolfTech Active Directory, including 28,798 Windows, 3,935 Linux and 1,519 macOS systems.
• 7,795 macOS and 4,808 iOS NC State devices were configured using Jamf Pro.
• 500 active Google Meet users per day were reported. 
• 400 university departments, centers and unit sites used the OIT Web Publishing WordPress environment.
• 205 clients were supported with WolfBytes video production services.

Organizational Effectiveness

• 333 new clickwrap agreements were reviewed for risks with the End User License Agreement.
• 49,717 wired outlets and 104,408 network ports were supported. 
• 10,410 wireless access points supported more than 142,000 unique devices.
• 14,375 phone lines were supported.
• 33,030 campus operator calls were received. 
• 116 training workshops were conducted, serving about 3,005 enrollees.
• 31,458 NC State Help Desk incidents were resolved. Those incidents included phone calls, 52%; email, 26%; NC State IT Service Portal Get Help requests, 21%; and other, 1%.
• 136,231 incidents and 1,059 requests were handled in the ServiceNow platform; 5,349 Knowledge articles were created or updated. 
• 3,700 wordpress.ncsu.edu sites were managed.
• 143 Web Services contracts for 800 distinct websites were managed.
• 93,669 active Go Links were supported.
• 2,343 software licensing support tickets were resolved. 
• More than 1.45 million transactions totaling approximately $117 million in revenue were processed securely in compliance with the Payment Card Industry Data Security Standard. This included 90 university locations accepting credit cards and 161 eStores, processing more than 80,000 transactions totaling approximately $20 million in revenue.
• 100,000 course registrations, 200 youth registrations and 3,231 certificate program registrations were managed in REPORTER, involving $8.9 million in course payments and fees.
• 967 OIT change requests were created, including 25 emergency changes, 416 normal changes and 526 standard changes.
• 131 campus IT change requests were created, including 13 emergency changes, 89 normal changes and 29 standard changes.
• 17 OIT Major Portfolio projects were completed; 94% met expectations while 4% exceeded expectations.
• More than 1.87 million computers, storage, database, software and network-related configuration items were maintained in OIT’s Configuration Management Database.
• More than 1.5 million new documents were scanned or imported into the OnBase Enterprise Document Management system; 15.4 million documents are now managed within OnBase; and 64 new customer groups implemented OnBase document management services. 
• 103,000 vendor payments were processed, totaling more than $785 million and including more than $605 million in purchases of goods and services. Approximately 42,000 student refunds were processed, totaling more than $110 million. Total payments processed exceeded $894 million.
• Approximately $37 million was processed in non-student billing.
• More than $1.12 billion in payroll costs were managed across over 9,400 funding sources for about 27,000 employees. About 3.6 million time punches were processed.
• More than 20,000 hire and rehire actions and 90,000 benefit enrollments were processed. More than 26,000 Form W-2s were generated.
• More than 7,500 enterprise application migrations were completed.
• More than 60 database refreshes were completed.
• More than 135 databases with over 77 terabytes of data were managed.
• More than 200 successful live streams and creative broadcasts were conducted, including over 30 graduation events and broadcasts for the ESPN/ACC Network. Also produced PNC Arena in-house broadcasts for the first time.
• 30 million identity provider logins with a median of 38,500 user logins per day were recorded.

Security

• 144,000 student, faculty and staff accounts were enrolled in two-factor authentication.
• 782 user accounts were violated due to security concerns and account compromises.
• 416 Duo Fraudulent Report ServiceNow tickets were processed to investigate potential account security concerns.
• 1,535 phishing reports were addressed within ServiceNow and the Google Alert Center.
• 2,993 ServiceNow tickets required Security and Compliance assistance for vulnerability scanning, monitoring and logging. An additional 262 ServiceNow tickets required assistance with IT exceptions, implementation plans, Endpoint Protection Standard attestation questions and privacy-related requests.
• 2,160 InCommon certificates were issued to validate the security of websites.  
• 391 third-party vendor assessment reviews were associated with the IT Purchase Compliance (ITPC) process, with an average time of 18.2 days to close tickets. Of the 391, about 51.7% required accessibility reviews, 22.3% required security reviews and 27.6% required email integration reviews.
• 333 new clickwrap agreements were reviewed for risks with an average resolution time of five hours.
• 418,389 electronic identities were managed for university students, faculty, staff, guests, affiliates and privileged accounts with 29,440 new accounts added during the 2023 calendar year.
• 5,891 authorization requests and updates for enterprise systems were processed via the Security Access Request system.
• 114,996 self-service password update requests were processed. 
• 1.1 million role and access group assignments were managed.
• 31,291 separated student, faculty, staff, guest and affiliate accounts were deprovisioned.

Accessibility

• 199 information and communication technology products were reviewed for accessibility as part of the ITPC process.
• 541,005 webpages in 84 campus units were assessed for accessibility using the Pope Tech web accessibility scanning tool.
• 28 captioning grants totaling $56,790 were awarded to instructors to develop accessible digital multimedia.
• 55 IT accessibility consultations were held with faculty and instructors, 75 with Disability Resource Office (DRO) staff and 77 with DRO-connected students.