OIT by the Numbers

Research

• High-Performance Computing (HPC) Cluster supported:
  • 701 faculty and students
  • 206 research projects
  • 33 courses
  • 3.5 million jobs that used more than 52 million processor hours of computation.
• Virtual Computing Lab supported:
  • 7,275 unique users
  • 81,731 reservations
  • 1,157,017 reservation hours
• 1,000 Institutional Animal Care and Use Committee (IACUC) protocol submissions were processed for data security integrity.

Student Success

• 65,723 applications for admission were processed, resulting in 17,177 new students.
• 987,316 credit hours and academic progress were managed for  41,943 students in 15,878 classes. 
• 10,335 degrees and certificates were awarded.
• 611,982 pages were printed in the WolfPrint account printing service.
• 8,266 new copies of the On Campus mobile app were downloaded.
• 3,784 WordPress blog sites
• $597 million in student billing was processed. 
• $395 million in financial aid was disbursed to 27,046 students.

Collaboration

• 59% of the 700 IT-related positions on campus are external to OIT.
• 301 million files were shared for collaboration on Google Drive; about 142 million of these were shared privately among individual account holders inside or outside our domain.
• $11.3 million of the software licensing and maintenance on campus is managed by OIT’s Software Licensing Management team; about $1.9 million of which is managed via partnerships with colleges and departments.
• 308 spaces were supported by ClassTech, including 186 of the general purpose (110) classrooms.
• ~28,360 Windows systems, 1,640 Mac systems and 2,789 Linux systems are in the jointly managed WolfTech Active Directory.
• 81 units at 10 UNC System schools used the federated Jamf Pro Apple device management suite that is co-managed by NC State OIT staff. 43 of the units are at NC State.
• 6,526 macOS and 3,961 iOS NC State devices were configured using Jamf Pro.
• 2,693 individuals used Google Meet for video conferencing in an average week, 596 used it on an average day and 6,355 used it in an average 30-day period. 
• 110 departments, centers and other unit sites used the Hosted WordPress environment.
• 4 UNC sister campuses and the North Carolina Department of Information Technology rely on OIT support for voice and/or call center services.
• 164 clients were supported with WolfBytes video production services.

Organizational Effectiveness

• 99.98% network backbone uptime
• More than 200 existing clickwraps were reviewed for updates and changes to the End User License Agreement.
• 47,946 wired outlets and 102,415 network ports
• 9,205 wireless access points
• 16,783 phone lines
• 33,787 campus operator calls were received.
• 50,000 software downloads  
• 159 training sessions were conducted, serving about 1,675 enrollees.
• 34,971 incidents were resolved by the NC State Help Desk, averaging 2,914 per month; 11,806 incidents were escalated to other support groups for resolution. About 56% of incidents were reported by phone, 26% by email and 16% through the IT Service Portal.
• 138,116 incidents, 1,180 requests, 3,408 knowledgebase articles and 621 IT change requests were created in the ServiceNow platform.
• 71,555 active Go Links
• 2,910 software licensing support tickets were resolved. 
• 144 eStores and 90 university locations accept credit cards, requiring compliance with the Payment Card Industry Data Security Standard. More than 84,000 transactions totaling ~$18 million in revenue were processed securely. 
• 269,000 registrations in 1,333 courses were managed in REPORTER, involving $6.5 million in course payments and fees.
• 621 IT change requests created, including 40 emergency changes, 351 normal changes and 230 standard changes.
• 44,000 reservations for 367 pieces of equipment and services in eight facilities were managed via the Lab Management System, resulting in $3.4 million in revenue.
• 39,371 computer and network configuration items maintained in OIT’s Configuration Management Database (CMDB).
• 9,316 Conflict of Interest and Notice of Intent submissions processed.
• 7 additional campus departments implemented ShareBase to securely share or upload documents with sensitive information; more than 9,000 documents were uploaded or shared and 52 departments are now using ShareBase.
• 679,454 new documents were scanned or imported into the OnBase Enterprise Document Management System. 13.4+ million documents are now managed within OnBase. 7 new customer groups implemented OnBase document management services. 
• The following OnBase Unity Electronic Forms were processed through OnBase workflow (replacing paper versions, emails, phone calls, etc) to support business process automation for employees and students during the pandemic:
  • 1,813 COVID-19 Paid Administrative Leave Request submissions
  • 179 COVID-19 Employee Emergency Loan Request submissions
  • 53 Student Health Integrated Care Referral Request submissions
  • 5,026 PCOM Student Major & Concentration Declaration form submissions
• 188,428+ Cashier’s Office Perkins Loan Borrower Account History documents previously stored on microfiche were digitized and loaded into OnBase.
• 100,000 vendor payments were processed, totaling more than $816 million and including more than $540 million in purchases of goods and services. Approximately 90,000 student refunds were processed, totaling more than $136 million. Total payments processed exceeded $950 million.
• ~$30 million was processed in non-student billing.
• $1.12+ billion in payroll costs were managed across more than 9,000 funding sources for approximately 25,000 employees; about 3.6 million time punches were processed.
• ~20,000 hire/rehire actions and 90,000 benefit enrollments were processed; close to 25,000 W-2s were generated.
• 2,700+ enterprise application migrations
• 65+ database refreshes completed
• 112+ managed databases with over 70TB of data

Security

• 82,836 students, faculty and staff accounts are enrolled in 2FA.
• 1,201 user accounts violated due to security concerns and account compromises.
• 537 Duo Fraudulent Report ServiceNow tickets processed to investigate potential account security concerns.
• 2,331 phishing reports addressed within ServiceNow and the Google Alert Center.
• 2,694 ServiceNow tickets required Security and Compliance assistance for vulnerability scanning, monitoring and logging. An additional 200 ServiceNow tickets required assistance with IT exceptions, implementation plans, EPS attestation questions and privacy-related requests.
• 1,047 InCommon certificates were issued to validate the security of websites.  
• 345 third-party vendor assessment reviews were associated with the IT Purchase Compliance process, with an average time of 16.9 days to close tickets. Of the 345, about 55% required accessibility reviews, 19% required security reviews, 16% required email integration reviews and 5% required PCI reviews.
• 230 new clickwrap agreements were reviewed for risks with an average resolution time of 8.7 hours.
• 382,000+ electronic identities were managed for university students, faculty, staff, guests,  affiliates and privileged accounts with over 30,000 new accounts added.
• 6,000+ authorization requests and updates for enterprise systems were processed using the Security Access Request system.
• 900,314 role and access group assignments were managed.
• 116,688 self-service password update requests were processed. 
• 30,520 separated student, faculty, staff, guest and affiliate accounts were deprovisioned.

Accessibility

• 313,259 webpages were assessed for accessibility by 131 people in 84 campus units using the Pope Tech web accessibility scanning tool.
• 41 captioning grants were awarded. 
• 172 information and communication technology products were reviewed for accessibility as part of the IT Purchase Compliance process.
• 31 people enrolled in the “Accessibility in the Classroom” online course.
• 27 participants took part in the 2022 Spring Web Accessibility Challenge and resolved accessibility issues on 52,405 webpages.