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OIT Annual Report
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By the Numbers

Measuring the impact of OIT.

Enterprise and Business Operations

student information system

1 million credit hours managed

8,000 degrees and certificates awarded

$450 million in financial aid dispersed

$767 million in tuition and fees billed

human resources system

$1.4 billion in payroll

100,000 funding sources

28,000 employees

Financial operations

$487 million in procurement and payments managed

$42 million in non-student receivables managed

REPORTER system

250,000 non-credit registrations

80,000 compliance-related registrations

$10 million in revenue

Network Infrastructure

wired and wireless networks

51,709 wired outlets

98,655 network ports

12,129 wireless access points

telecommunications

15,457 phone lines supported

32,730 campus operator calls

50,000 additional phone lines supported for state and partner entities

Identity and Access Management

identity management

507,268 total user accounts managed

30,778 new identities added

2,527,487 role and group assignments managed

31,227 separated accounts deprovisioned

authentication services

15 million successful logins via Shibboleth

104,524 self-service password updates processed

Cybersecurity and IT Compliance

security threats

4,633 phishing reports received

4,275 users disabled for security violations

SOFTWARE PROCUREMENT

$12.9 million processed in annual software expenditures

814 IT Purchase Compliance submissions received

High Performance Computing and Research Systems

HPC utilization

1,385 students and faculty supported

337 research projects and 48 courses

3 million jobs across 31 million processor hours

GPU processing

500,000 GPU jobs

672,000 computational hours

virtual computing lab

6,881 unique users

67,895 reservations

823,226 hours reserved

NC State Help Desk, Technical Support and Learning Spaces

help desk

32,108 Help Desk incidents resolved

57-second average answer time on Help Desk main call line

service management

200,000 service requests managed by over 1,000 IT and HR professionals

4.73 average satisfaction rating out of 5 provided by employees and students

classroom technology

324 learning spaces maintained

218,914 student enrollments served

Outreach and Communications

wolfbytes

100 department events livestreamed

80 sports broadcasts

it communications

96 article and campaign placements through campus partners

73% average open rate for monthly OIT News email newsletter

63 news stories published

training

119 IT training workshops offered

2,904 IT training attendees