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OIT Annual Report

Welcome Message from the CIO

“While AI opens up a world of possibilities, we must keep the human engaged in the process.”

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Marc I. Hoit

Chief Information Officer and Vice Chancellor for Information Technology

NC State has seen tremendous change and great promise in the last year. The year was bookended by major leadership transitions — starting with Kevin Howell returning as our new chancellor and ending with Jim Pfaendtner stepping into the executive vice chancellor and provost role. We also have a new vice chancellor for research and innovation, Krista Walton. These leaders are focused on updating operations and making processes more efficient and effective. All of this combined with a strong state budget has this next year opening up great possibilities.

Throughout these changes, the Office of Information Technology (OIT) has worked hard to maintain and improve our IT infrastructure. These services are foundational to the university’s success and to the strength of our outstanding partnerships across campus.

This year’s OIT annual report shows how NC State takes a people-first, tech-forward approach.

While artificial intelligence (AI) opens up a world of possibilities, we must keep the human engaged in the process. Every OIT unit and our campus partners have come together to support human-centered AI that’s powering the university’s research, learning and business. OIT also led “Learn It, Audit It, Improve It” this year, a universitywide digital accessibility initiative to ensure every person can participate in our digital community.

Here are just a few numbers from the last year that show how we keep our campus thriving:

  • 51,709 wired outlets,12,129 wireless access points and 15,457 phone lines
  • 32,108 NC State Help Desk resolved incidents
  • 2.5 million IT security role and access assignments managed
  • 119 IT training workshops offered to 2,904 attendees
  • 814 IT Purchase Compliance requests processed

Dive further into this report to learn about the people behind these numbers and their many achievements. The report explores our growth and commitment to shared goals, as well as our challenges and opportunities for improvement.

Thank you,

Marc Hoit
Chief Information Officer and Vice Chancellor for Information Technology