Our Mission

To provide nimble, effective, efficient and collaborative IT services, solutions and strategies in a timely and helpful manner that assist the university, state and nation in achieving their strategic goals.

Our Vision

Be the IT organization that people seek out as a partner for providing visionary strategies, creative solutions, objective information and effective and efficient services in order to help them achieve their mission and goals.

Our Committment to Equality, Belonging and Well-being

We are committed to creating and fostering a welcoming environment built on a foundation of mutual respect where all are treated fairly and with dignity. Our variety of lived experiences enhances OIT’s collective ability to serve our university and community, making us greater than the sum of our parts. With this understanding, we strive to continually identify and eliminate barriers that prevent the full participation of some groups or individuals. We seek to broaden our knowledge and appreciation of the differences and similarities that make each member of the OIT team valuable.

Our Units

We have a staff of 296 employees in seven units. OIT partners with and coordinates with IT personnel from many entities on campus, such as colleges, departments, centers and other units.

Business Services

Services include budget management, accounting, procurement, human resources and asset management.

Communication Technologies

Services include campus data network, infrastructure design and installation, data center management, firewalls, unified communications, telephony and campus operators.

Enterprise Application Services

Services include advancement, business intelligence, application configuration management, finance, human resources, identity and access management, MyPack Portal, database administration, non-credit, research administration and student information systems.

Outreach, Communications and Consulting

Services include training and outreach, communications, IT accessibility, website content management, business capability and process automation, IT business continuity and disaster recovery, portfolio and project management, Google Workspace, WolfBytes Radio and TV, and media production.

Security and Compliance

Services include cybersecurity strategy and roadmap, secure computing, security consulting and education, security incident response and investigation, security policy and compliance, and vendor risk and licensing management.

Shared Services

Services include the middleware and application integration, storage, file services and backup, directory services and deployment of infrastructure and core services. Many shared services also support Research Computing and Data (RCD) including the Virtual Computing Lab, High-Performance Computing, research software consultation, and research storage, and RCD collaborates closely with the Research Facilitation Service of the Libraries.

Technology Support Services

Services include the NC State Help Desk, the OIT Walk-in Center, ResNet, ClassTech, OIT Managed Desktop, ServiceNow, hosted services, IT service management tools and support, student computing services, desktop and end-user support.

Our Budget

Our 2024-2025 fiscal year budget was $81.5 million, with personnel accounting for 55 percent and operating costs accounting for 45 percent. The budget included carry-forward funds from last year and one-time funding from the university totaling $7 million. One-time funds were provided for research storage, Poe Hall MDF relocation, security, classroom technology, wireless, campus software licenses and backup storage (data domain) replacement.