OIT by the Numbers

Research Supported by OIT Managed Technology

1098 faculty and students, 285 research projects and 57 courses via the High-Performance Computing cluster.
5.1 million jobs used more than 74 million processor hours of computation, representing an increase of over 400% in 10 years.
$4.7 million in revenue resulted from 44,000 reservations for 425 pieces of equipment and services managed via the Lab Management System across eight facilities.
Research funding in the RED system, associated with users of High Performance Computing:
- 40% growth in new sponsored research awards in fiscal year 2024 of $220,000,000 (Indirect funding associated is more than $44,000,000)
- $30 million in research expenditures (indirect cost only) in fiscal year 2024

1,068,254 credit hours and academic progress were managed for 43,702 students in 15,527 classes.
79,952 admission applications were processed, resulting in the addition of 17,182 new students.
7,744 degrees and certificates were awarded.
643,048 pages were printed in the WolfPrint account printing service.
44,703 new copies of the On Campus mobile apps were downloaded.
$714 million in student billing was processed.
182,823 financial aid awards totaling $438 million in financial aid was disbursed to 26,616 students.

Partnered with information technology personnel from colleges, departments, centers and other units.
65% of the 802 IT-related positions on campus are external to OIT.
45.4 million total Google file shares
25.7 million Google files created
7.4 million messages sent through Google Chat in last six months
1.02 million emails were received daily
$12.9 million in campus software licensing and maintenance was managed by OIT’322 spaces were supported by ClassTech,34,252 computing systems were included in the jointly managed WolfTech Active Directory
7,795 macOS and 4,808 iOS NC State devices were configured using Jamf Pro.
3,700 wordpress.ncsu.edu sites were managed.
400 university departments, centers and unit sites used the OIT Web Publishing WordPress environment.
180 clients were supported with WolfBytes video production services.

242 new clickwrap agreements were reviewed for End User License Agreement.
50,236 wired outlets and 99,587 network ports were supported.
10,860 wireless access points supported more than 190,000 unique devices.
12,679 phone lines were supported.
29,363 campus operator calls were received.
116 training workshops were conducted, serving about 3,005 enrollees.
31,565 NC State Help Desk incidents were resolved.
4,400 visits to the Walk-in Center.
136,231 incidents and 1,059 requests were handled in the ServiceNow platform.
93,669 active Go Links were supported.
Over $9 million in payments and fees were processed through REPORTER for 221,451 course registrations, 2,215 youth activity registrations, and 2,426 certificate program registrations, as well as 1,692 membership registrations.
Over 1.5 million new documents were scanned or imported into the OnBase Enterprise Document Management system; 15.4 million documents are now managed within OnBase; and 64 new customer groups implemented OnBase document management services.
$1.2 billion in payroll costs were managed across more than 9,500 funding sources for almost 28,000 employees.
20,000 hire and rehire actions and 90,000 benefit enrollments were processed.
114,996 self-service password update requests were processed.

144,000 student, faculty and staff accounts were enrolled in two-factor authentication, an increase of 135% in the last five years.
2,370 user accounts were violated due to security concerns and account compromises, an increase of 1,834 in the last two years.
2,074 phishing reports were addressed within ServiceNow and the Google Alert Center.
2,935 ServiceNow tickets received requiring Security and Compliance assistance
2,184 InCommon certificates were issued to validate the security of websites.
545 third-party vendor assessment reviews were associated with the IT Purchase Compliance (ITPC) process, an increase of 139% over last year.
5,891 authorization requests and updates for enterprise systems were processed via the Security Access Request system.
31,291 separated student, faculty, staff, guest and affiliate accounts were deprovisioned.

234 information and communication technology products were reviewed for accessibility as part of the ITPC process.
532,520 webpages across 84 campus units were assessed for accessibility using the Pope Tech web accessibility scanning tool to ensure compliance with WCAG 2.1 AA.
$76,320 funded 30 captioning grants awarded to instructors to develop accessible digital multimedia.
192 digital accessibility consultations were provided.