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OIT Annual Report
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CMDB captures 1.7 million IT resources 

Last fiscal year, OIT created the university’s first Configuration Management Database (CMDB) — a major enterprise-wide endeavor to centralize information about IT resources in ServiceNow. 

As of early May 2023, the CMDB has captured over 1.7 million IT resources and continues to grow. Among those resources are: 

  • More than 3,000 servers
  • More than 600 business applications
  • More than 17,000 network devices
  • Approximately 24,000 Windows and macOS client endpoints
  • Nearly 2,400 additional Apple devices such as iPads, iPods, Apple TV, and iPhones

OIT has made significant progress with the CMDB within the 2022-23 fiscal year thanks to substantial, collaborative efforts across several campus departments and colleges:

  • OIT Security and Compliance (S&C) has developed and delivered customer documentation explaining how to classify data in the CMDB — providing user-oriented, detailed procedures for a general campus audience. 
  • Last fall, S&C, Shared Services and Technology Support Services (TSS) completed the CMDB data classification pilot in a collaborative effort with the Division of Academic and Student Affairs to complete an inventory of multi-user systems and applications and then classified their data. Shared Services also inventoried and classified the data within the Financial Information System.
  • Shared Services and TSS enhanced the CMDB by leveraging the Common Service Data Model (CSDM), a reference architecture that establishes a common language for describing IT services, resources (assets), relationships, and dependencies — irrespective of the underlying technology or platform. The benefits of this approach include improved data governance, cybersecurity, compliance, interoperability, and integration across different IT systems. These improvements will enable campus departments and colleges to deliver flexible and scalable services while controlling cost.
  • As of April 2023, Shared Services has worked with more than 90% of the Campus IT Director’s units to ingest their multi-user systems into the CMDB through ServiceNow discovery. S&C has been continually following up to classify these newly-discovered systems and business applications.