Skip to main content
OIT Annual Report
Students use the Hunt Library.

OIT by the Numbers

Research

  • High-Performance Computing (HPC) Cluster supported:
    • 721 faculty and students
    • 191 research projects
    • 36 courses
    • 5.8 million jobs that used more than 53 million processor hours of computation.
  • Virtual Computing Lab supported:
    • 6,479 unique users
    • 67,199 reservations
    • 866,466 reservation hours
  • 200 new Institutional Animal Care and Use Committee (IACUC) protocol submissions were processed.

Student Success

  • 65,731 applications for admission were processed, resulting in 17,025 new students.
  • 999,703 credit hours and academic progress were managed for 42,033 students in 15,728 classes. 
  • 10,675 degrees and certificates were awarded.
  • 735,000 pages were printed in the WolfPrint account printing service.
  • 8,478 new copies of the On Campus mobile app were downloaded.
  • 3,533 WordPress blog sites
  • $636 million in student billing was processed. 
  • $392 million in financial aid was disbursed to 25,348 students.

Collaboration

  • 65% of the 787 IT-related positions on campus are external to OIT.
  • 5.18 PB of Google Drive storage was utilized with 167 million files shared in the last year; 54 million of these were shared privately among individual account holders inside or outside the university’s domain.
  • 602,444 average Google Chat messages were sent in a 30-day period.
  • Average of 1.13 million emails were received daily (53,693 were spam); About 96,261 were sent daily of the average received.
  • $17.2 million of the software licensing and maintenance on campus is managed by the OIT’s Software Licensing Management team; about $1.2 million of which is managed via partnerships with colleges and departments.
  • 306 spaces were supported by ClassTech, including 189 of the general purpose (110) classrooms. ClassTech also provides support for 97 spaces under a service-level agreement.
  • ~25,006 Windows systems are in the jointly managed WolfTech Active Directory.
  • 73 units at eight UNC System schools used the federated Jamf Pro instance to manage 33,784 Apple devices that are co-managed by NC State OIT staff. There are 39 units on campus.
  • 7,466 macOS and 3,798 iOS NC State devices were configured using Jamf Pro.
  • 2,694 individuals used Google Meet for video conferencing in an average week, 846 used it on an average day and 6,542 used it in an average 30-day period.
  • 400 departments, centers and other unit sites used the Web Publishing WordPress environment.
  • 3 UNC sister campuses and the North Carolina Department of Information Technology rely on OIT support for voice and call center services.
  • 215 clients were supported with WolfBytes video production services.

Organizational Effectiveness

  • 1,715 existing clickwraps were reviewed for updates and changes to the End User License Agreement.
  • 48,808 wired outlets and 103,380 network ports
  • 9,914 wireless access points
  • 17,046 phone lines
  • 36,577 campus operator calls were received.
  • 50,000+ software downloads  
  • 137 training sessions were conducted, serving about 2,232 enrollees.
  • The NC State University Help Desk resolved over 36,405 incidents and escalated 11,737 incidents to other support groups. Those incidents included phone calls, 54%; email, 24%; IT Portal Get Help requests (highest percentage to date), 21%; and other, 1%.
  • 124,581 incidents, 905 requests and 744 IT changes were handled in the ServiceNow platform; 3,885 knowledgebase articles were created and edited.
  • 500,000 unique page views for the OIT site
  • 271 Web Services contracts with 112 unique departments, managing 800 distinct websites
  • 82,44 active Go Links
  • 2,822 software licensing support tickets were resolved. 
  • 144 eStores and 90 university locations accepted credit cards, requiring compliance with the Payment Card Industry Data Security Standard. More than 1,450,000 transactions totaling ~$117 million in revenue were processed securely. 
  • ~150,000 registrations in 1,600 courses were managed in REPORTER, involving $6.6 million in course payments and fees.
  • 786 OIT change requests were created, including 35 emergency changes, 263 normal changes and 488 standard changes.
  • 64 campus IT change requests were created; including seven emergency changes, 19 normal changes and 38 standard changes.
  • 13 OIT Major Portfolio projects were completed; 85% of those projects were marked as “met expectations” while 15% were marked “did not meet expectations.”
  • 12 project requests were approved to become active projects in the OIT Major Portfolio; 10 of those were submitted during the fiscal year and two were approved from the project request backlog.
  • 46,000 reservations for 294 pieces of equipment and services in eight facilities were managed via the Lab Management System, resulting in $5 million in revenue.
  • 1,742,493 computer, storage, database, software and network configuration items maintained in OIT’s Configuration Management Database.
  • 9,978 Conflict of Interest and Notice of Intent submissions processed.
  • 7 additional campus departments implemented ShareBase to securely share or upload documents with sensitive information; more than 7,600 documents were uploaded or shared and 36 departments (160 users) are now using ShareBase.
  • Over 787,000 new documents were scanned or imported into the OnBase Enterprise Document Management System; 13.9 million documents are now managed within OnBase; and 13 new customer groups implemented OnBase document management services. 
  • The following OnBase Unity Electronic Forms were processed through OnBase workflow (replacing paper versions, emails, phone calls, etc.) to support business process automation for employees and students during the pandemic:
    • 321 COVID-19 Employee Emergency Loan Request submissions  
    • 94 Student Health Integrated Care Referral Request submissions  
    • 6,825 PCOM Student Major & Concentration Declaration form submissions
    • 64 Workers’ Compensation settlement, rating and payment forms processed.
    • 75,562 Student Financial Aid Student Verification Worksheet submissions
  • 110,000 vendor payments were processed, totaling more than $930 million and including more than $540 million in purchases of goods and services. Approximately 46,000 student refunds were processed, totaling more than $117 million. Total payments processed exceeded $1 billion.
  • Approximately $43 million was processed in non-student billing.
  • Over $1.12 billion in payroll costs were managed across more than 9,000 funding sources for approximately 25,000 employees. About 3.6 million time punches were processed.
  • More than 20,000 hire and rehire actions and 90,000 benefit enrollments were processed; more than 26,000 W-2s were generated.
  • 5,400+ enterprise application migrations
  • 75+ database refreshes completed.
  • 115+ managed databases with over 70TB of data
  • 230+ successful live stream and creative broadcasts were conducted, including over 30 graduation events, broadcasts for the ESPN/ACC Network and the outdoor Frozen Finley and Carolina Hurricanes Alumni hockey games.

Security

  • 99,121 students, faculty and staff accounts are enrolled in 2FA.
  • 596 user accounts were violated due to security concerns and account compromises.
  • 436 Duo Fraudulent Report ServiceNow tickets processed to investigate potential account security concerns.
  • 3,166 phishing reports addressed within ServiceNow and the Google Alert Center.
  • 2,612+ ServiceNow tickets required Security and Compliance assistance for vulnerability scanning, monitoring and logging. An additional 375 ServiceNow tickets required assistance with IT exceptions, implementation plans, EPS attestation questions and privacy-related requests.
  • 1,903 InCommon certificates were issued to validate the security of websites.  
  • 285 third-party vendor assessment reviews were associated with the IT Purchase Compliance process, with an average time of 18.8 days to close tickets. Of the 285, about 46.7% required accessibility reviews, 16.8% required security reviews and 25.6% required email integration reviews.
  • 160 new clickwrap agreements were reviewed for risks with an average resolution time of five hours.
  • 411,446 electronic identities were managed for university students, faculty, staff, guests, affiliates and privileged accounts with almost 30,000 new accounts added.
  • 6,000+ authorization requests and updates for enterprise systems were processed using the Security Access Request system.
  • 1 million role and access group assignments were managed.
  • 119,186 self-service password update requests were processed. 
  • 24,997 separated student, faculty, staff, guest and affiliate accounts were deprovisioned.

Accessibility

  • 158 information and communication technology products were reviewed for accessibility as part of the IT Purchase Compliance process.
  • 416,520 web pages were assessed for accessibility in 84 campus units using the Pope Tech web accessibility scanning tool.
  • 33 captioning grants for a total of $43,766 were awarded to instructors to develop accessible digital multimedia.
  • 48 IT accessibility consultations were held with faculty and instructors, 62 with Disability Resource Office (DRO) staff and 79 with DRO-connected students.